Frequently Asked Questions
What is Thrift-e rewards?
Thrift-e Rewards is a benefits program offered by Ralph's & Bayview Thriftway. You don't need to be a Thrift-e Rewards Program Member to shop in Ralph's & Bayview Thriftway to get our sales prices, but if you want added benefits then Thrift-e Rewards is for you.
- Special discounts and incentives
- Personalized offers based on the clubs and areas of interest you have chosen
- Ability to participate in our 1% community rebate program
- Instant Credit for returns, right over the phone
- Instant notification and credit on recalled items
- Access to your purchase history and total savings
- Create, update, and print an easy-to-use online shopping list
What is my electronic wallet?
Your electronic wallet, which is linked to your phone number, stores the store credits you earn, which can then be used like cash on store purchases.
Do I have to be a Thrift-e rewards Member?
No. All our Ralph's & Bayview Thriftway customers receive the same sales price in our stores. You do not need to be a member to get the same sales price. However, if you choose to be a member, you will receive many valuable benefits.
How does Thrift-e Rewards Work?
The checker will ask for your phone number. The checker then scans your groceries as normal. All you have to do is determine if you'd like to use your Wallet Balance on this purchase or wait for another occasion.
How do I become a Thrift-e Rewards member?
Visit any checkstand at Ralph's or Bayview Thriftway to sign up in a matter of minutes!
Can I "cash out" my Wallet Balance?
Your Wallet Balance has no "cash" value, so it cannot be "cashed-out". You can use your Wallet Balance on any purchase at Ralph's & Bayview Thriftway.
What can I spend my Wallet Balance on?
Your Thrift-e Rewards Credits are yours to use at Thriftway as you would like. Spend it when you get it, or save it for a special occasion - it's your choice. Your Thrift-e Rewards Credits do not have a cash value; therefore you cannot receive cash back out of your Wallet. However, you can buy whatever you'd like with your wallet.
What does "Immediate Credit for Product Returns" mean?
When you are a member of Thrift-e Rewards and you buy an item that isn't up to our high quality standards, just call our Corporate Office 360-596-0110, and we will immediately credit your purchase to your Thrift-e Rewards Wallet. Then, the next time you are in the store you can use that Credit at the register. No need to make a separate trip back to the store, and no need to bring the item back to the store.
What does "Real Time Access to Your Purchase History" Mean?
When you are a member of Thrift-e Rewards you can have access to your purchase history at Ralph's and Bayview. Whether you would like to see that special cheese you purchased a week ago or the wine last year, you can search through your own history and be reminded of some of your favorite things at Thriftway. This will also allow you to better budget your hard earned dollars by evaluating what you are spending your grocery dollars on, and possibly ways to stretch those dollars further.
Is Thrift-e Rewards available at Ralph's & Bayview Thriftway stores only?
Can I have family members added to my Thrift-e Rewards Program?
Yes! At your next visit, just let the checker know that you would like to have additional family members linked to your account.
What personal information will be requested and required to sign up?
You will be required to give us your full name, email, address (optional) and phone number.
EBT & WIC Returns, how will those be handled if I call in a return?
It is against Washington State Law for EBT credits and WIC credits to be used for anything outside of the items (products) offered for those two programs. Thus, we will not be able to apply a credit to an EBT or WIC customers Thrift-e card for use on other products. EBT & WIC returns will still need to be managed through the store.
On a recalled item, will customers automatically receive credit?
Yes. It is at Ralph’s & Bayview Thriftway’s discretion, by item recalled, as to the length of time they will automatically credit a recalled product, and the quantity for which a customer will get credit.
Returns – Can I still return items to the store?
Returns in store do not change from how they have previously been handled.
Are alcoholic beverages included in returns?
Washington State Law prohibits the return of credit or cash for alcoholic beverage purchases. The only way we can accommodate a return for alcoholic beverages is if the customer comes back into the store for an exchange.
What are the office hours if I want to call for returns or questions?
Hours are Monday-Friday 9:00 am to 3:00 pm.
Where is the Office Located?
1932 4th Ave E. Olympia WA 98506. Located directly behind Ralph's Thriftway
Is there online shopping with pick-up or delivery service?
Yes. Online shopping with drive thru pickup is only available at our Ralph’s Thriftway store. You can find more information at OlyThriftway.com.
How can I see my Thrift-e Rewards Wallet balance?
VisitOlyThriftway.com to log into your account. In addition, Wallet balances are made available at every checkstand in the store. Just ask any cashier.
How do I use the Wallet?
A Wallet balance can be used prior to payment at the register. You can spend it when available or save it for a special occasion. The Wallet has no cash value, thus it can only be redeemed on products purchased at Ralph’s & Bayview Thriftway.
Can I use a portion of my Thrift-e Rewards Wallet credit?
Yes, you can use a portion of your Wallet or the whole thing.
Why Are Food Products recalled?
Food products are recalled for a variety of reasons ranging in seriousness. The Food and Drug Administration (FDA) classifies recalls into the following categories:
Class I Recall: a situation in which there is reasonable probability that the use of or exposure to a product will cause serious adverse health consequences or death.
Class II Recall: a situation in which use of or exposure to a product may cause temporary or medically reversible health consequences, or where the probability of serious adverse health consequences is remote.
Class III Recall: a situation in which use of or exposure to a product is not likely to cause adverse health consequences.
Market Withdrawal: occurs when a product has a minor violation that would not be subject to FDA legal action. The firm removes the product from the market or corrects the violation.
How are Ralph's & Bayview Thriftway notified of a recall?
We are made aware of recalls in many different ways; including, but not limited to:
- The FDA
- The United States Department of Agriculture
- The product manufacturer
- Local health jurisdictions
- The product distributors
- The media. In many cases, a manufacturer recalls a product and issues a media release immediately. Therefore, it is possible that consumers will hear about the product recall on the news before the manufacturer or a regulatory agency has notified us.
What products are covered by the Thrift-e Rewards recall notification system?
The Thrift-e Rewards electronic notification system applies only to products (other than prescription drugs) that are considered a class I or Class II recall as defined by the FDA, and that Ralph's & Bayview Thriftway sold prior to the recall.
Why doesn't the Thrift-e Rewards recall notification system cover prescription drugs?
National Privacy Laws prevent us from including prescription drugs as part of our automatic recall notification system; however if a prescription drug is recalled, the pharmacy will take the lead in notifying affected customers.
Should I rely exclusively on Thrift-e Rewards recall notification system to learn of any recalls?
No. Thrift-e Rewards has created the recall notification system voluntarily as a complimentary service for our customers. While we will endeavor to send out a notice within 24 hours after we learn of a recall, we cannot guarantee that a notice will always go out. In addition, because we learn of recalls from other sources, we cannot guarantee the timeliness or accuracy of the notifications. And, of course, there is always the possibility of technical problems that will prevent the notice from going out or from being received.
What is the Kids Club
The Kids Club is for children 10 years old and under. There will be special snacks offered from time to time and information about specific Kids events and promotions.